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System Technician

Department name: Operations
Business unit: TOPS
Position ID: J0521-0839

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We have an exciting opportunity for a System Technician working in our Prince Albert office. Reporting to the Supervisor of Technical Operations, the successful candidate will be accountable for ensuring we deliver an exceptional customer experience.

A typical day

• Diagnose, repair and build all components of an outside coaxial/fiber optic network.
• Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters, leakage monitors and TDR and locators.
• Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner.
• Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone and/or cable services with an extreme emphasis on one-call resolution.
• Install residential wiring, including drops, outlet wiring, and building infrastructure and complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner.
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner.
• Ensure vehicle, test equipment and tools are maintained in excellent condition.
• Maintain accurate system records and support documentation for all work orders.
• Promote and sell a positive image of Shaw, our products and services.
• Learn and adhere to all applicable Health and Safety regulations.
• Various other duties as needed.

Your skills/experience

• 3-5 years experience as a Technician in the telecommunications field or an equivalent level of relevant experience
• A+ certification and experience with RF and cabling are assets
• Knowledge of Microsoft Windows Operating Systems, TCP/IP, Macintosh OS and related Internet applications (Browsers, Mail, etc.)
• Basic mainline knowledge and troubleshooting skills including system maps/mapview
• Understanding of installation procedures for Digital Cable, Phone and Internet
• Competent troubleshooting skills, in all of Shaw products and services
• Basic understanding of RF from HUB/distribution to premise
• Competent knowledge and ability of relevant test equipment
• Competent knowledge of MDU/Commercial building cable infrastructure and products
• Advanced PC hardware and software diagnostic skills
• Must possess and maintain a valid driver’s license and must provide a driver’s abstract annually
• Comfortable working outside year-round
• Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag manhole covers 1 - 1.5 m, move televisions and/or entertainment units and/or computer stations, work in a crouched position behind furniture, and work in confined areas
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Team player with excellent communication skills both written and verbal
• Ability to perform work safely in all types of environmental conditions - indoor and outdoor
• Ability to work various shifts including evenings, weekends and statutory holidays
• A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Other details

This position requires the successful completion of a criminal background check.

Posting closing date: July 28, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.